00786     2200253   4500001002100000005001500021035002000036007000300056008004100059020002200100082001400122084002000136100002000156245015100176250001000327260003000337300002800367650002000395700001700415990002500432990002500457990002500482990002500507INLIS00000000001979920161123040334  a0010-1116000010ta161123                g          0 ind    a979-979-29-4279-8  a647.94068  a647.94068 MOH c0 aMohammad Cholil1 aComplaintopedia :bThe Art of Complaint Handling Keluhan Tamu yang Sering Terjadi di Hotel dan Kunci Solusinya /cMohammad Cholil dan Adi Soenarno  aEd. I  aYogyakarta :bANDI,c2014  axvi, 184 hlm. ;c23 cm.  aManajemen Hotel0 aAdi Soenarno  a0012669/KPADBWI/2016  a0012670/KPADBWI/2016  a0012669/KPADBWI/2016  a0012670/KPADBWI/2016