00545     2200193   4500001002100000005001700021008004100038020002200079035002900101040001200130082001400142084001400156100002000170245006000190250001200250260003800262300003700300650001400337INLIS00000000000506420140326171525.0                                          a978-979-731-054-x  a##a0010-031400000001336  aJIPDBWI042[21]a658  a658 TJI p1 aTjiptono, Fandy  aPrnsip-prinsip total Quality, servicec/ Fandy Tjiptono  aEd. III  aYogyakartabANDI YOGYAKARTAc2003  axii, 176 hlm.b; Ilus.c; 23 cm.  aManajemen