00560     2200205   4500001002100000005001700021008004100038020001800079035002900097040001200126082001400138084001400152100003000166245003400196250001100230260004100241300002800282650003400310990001000344INLIS00000000000552720140902205430.0                                          a979-20-3241-X  a##a0010-071400000000254  aJIPDBWI042[21]a650  a650 HAN p  aHandi Irawan D., MBA.Mcom  a10 Prinsip Kepuasan Pelanggan  aCet. 1  aJakartabElex Media Komputindoc2002  axiii, 170 hlm,;c23 cm.  a10 Prinsip Kepuasan Pelanggan  a24998